Returns & Exchanges

Cancellation Policy:

1. Orders once placed can be cancelled only within 1 hour from order placing time by sending email to contact@strch.com.

 

Return Policy:

  1. To initiate an exchange or return request, you can do the same by contacting us on WhatsApp (+91 8779181309) or on email contact@strch.com.
    The pick up will be arranged and completed at the earliest possible date from the address to which the product was shipped to.
  2. Days to Return/Exchange: The product return/exchange has to be initiated within 7 days from the time of product delivery.
  3. Return/Exchange Process/Product Requirements: To be eligible for a return/exchange, your products must be in the same condition that you received them unworn and unwashed, with the tags still attached. They must be in their original packaging, and you’ll also need your receipt or proof of purchase. 
    Only if our team finds the returned product in perfect condition can we further the return/exchange procedure. Kindly note that return/exchange of the product will be at our sole discretion.
  4. Unboxing Video Requirement for Damaged or Incorrect Product Claims:
    At STRCH Active, we take the quality and authenticity of every order seriously. In the event that you receive a product that appears to be damaged, incorrect, or not sourced from STRCH Active, we require customers to submit an unboxing video as a mandatory condition for raising a claim.
    The unboxing video must meet the following conditions:
    (a) Unboxing Video: The video must be recorded continuously from the moment the sealed package is received, showing the outer packaging, any seals or tape, and the full unboxing of all items inside. The video must clearly show the product, packaging labels, and any visible defects or discrepancies.
    (b) Shipping Label: A clear photograph or scan of the original shipping label on the package, showing the delivery address, order details, and courier information.
    (c) Invoice: A copy of the original order invoice received at the time of purchase, either digitally or in the box.
  5. All of the above must be submitted to our support team at contact@strch.com within 48 hours of delivery, as confirmed by the courier tracking record.
    Once we review a valid unboxing video and confirm the fault is on our end, we will offer a full replacement or refund as per our standard returns policy.

Exchanged product shipping time:

  1. Standard Shipping: Exchanged products will be delivered within 5-7 business days once the returned product is received in our warehouse in original condition. Please note these timeframes are estimates and may vary due to factors beyond our control, such as weather conditions, government restrictions, strikes or other carrier delays.

Refund Policy:

  1. Refunds for product will be processed within 7 working days once the product is received in our warehouse. 
  2. For Prepaid orders, the refund will be credited back to the original payment method. For COD orders, the refund will be provided as STRCH Store Credit only, which is 100% redeemable on the next purchase.
  3.  Validity of the Store credit will be 1 year from the date of provision.