Exchange Policy

1. Exchange Eligibility

  • Exchange only: All purchases, whether made at full MRP, at a discounted price, during a sale, or using a coupon, promotional code, or other promotional offer, are eligible for exchange only.
  • No standard returns or refunds: Standard returns and refunds are not available for any purchase, irrespective of the final price paid or the offer applied.
  • Product condition: Products must be unworn and unwashed, with all original tags attached and in their original packaging. Proof of purchase is required.
  • Request window: Exchange requests must be initiated within 7 days of product delivery.

2. How to Initiate an Exchange

To initiate an exchange, visit our self-service portal: https://strch.shipdelight.in/find-orders.

In case of error while placing exchange request share your concerns on https://strch.com/pages/contact-us

For assistance, contact us at contact@strch.com.

Pickup will be arranged from the address to which the product was originally shipped, at the earliest possible date. Products will be inspected upon receipt, and exchange eligibility will be confirmed in accordance with this policy.

3. Damaged, Defective, or Incorrect Product Claims

If you receive a product that appears damaged, defective, incorrect, or not sourced from STRCH Active, please contact us at contact@strch.com within 48 hours of delivery, as confirmed by the courier tracking record.

Please submit all of the following:

  • Unboxing video: A continuous recording starting with the sealed package and showing the outer packaging, seals or tape, the complete unboxing, the product, packaging labels, and any visible defect or discrepancy.
  • Shipping label: A clear photograph or scan of the original shipping label showing delivery and courier details.
  • Invoice: A copy of the original order invoice, digitally or as received in the package.

After reviewing the evidence and confirming that the issue is attributable to STRCH, we will offer an appropriate resolution, which may include a replacement or refund. This verified-claim process is separate from the standard exchange-only policy.

4. Exchange Shipping Time

Exchanged products are generally delivered within 5–7 business days after the returned product reaches our warehouse in its original condition. This is an estimate and may vary due to circumstances beyond our control, including weather, government restrictions, strikes, or carrier delays.

5. Refunds for Eligible

Standard refunds are not available for purchases under this policy. Verified damaged, defective, or incorrect-product claims will be reviewed separately and may qualify for a refund or replacement following verification.

The refund will be provided as STRCH Store Credit, which is 100% redeemable on the next purchase. Validity of the Store Credit will be valid for one year from the date it is provided.